Ecommerce marketplace

KLAVIYO EXAMPLE 11

Product Review and UGC Collection

Trigger review requests after delivery, branch by rating, collect UGC, and escalate negative experiences to support.

MarketLane

How was your order?

Personalized storefront and lifecycle automation view.

Review rate
12.7%
live trigger
UGC collected
384
last 30 days
Support saves
61
attributed
Glow Serum
$48.00
Moisture Cream
$42.00
Daily SPF 30
$36.00
Clean Gel
$28.00
Automation step
Status
Logic
Metric
Email reminder
Sent
Active
42%
SMS fallback
Queued
Ready
18%
Purchase event
Tracked
Live
$4.2K
Suppression
Checked
Passed
98%

Automation Metrics

Segment Status

Active

61

Current result from the selected flow branch.

Next Best Action

Continue nurturing customers who match profile, product, and timing criteria.

01
Delivered
Supporting step
02
Review request
Supporting step
03
Rating branch
Current journey stage
04
UGC or support
Supporting step